Shipping & Returns

Shipping

We are pleased to offer Free Standard Delivery on all orders over $150 Australia-wide. For orders under $150, a charge of $19.99 will apply.

We usually dispatch orders from our Melbourne warehouse within 2 to 4 working days, but please allow for longer dispatch times during busy sales periods. Delivery times vary based on the destination. Customers in metro areas can typically expect their orders within 3 to 7 business days. For our customers in regional areas, including parts of WA, NT and QLD, expect an additional 3 business days for delivery. These are estimated timeframes and may vary.

During major sale periods such as Mother's Day, Black Friday and Christmas, there may be delays in preparing orders due to high demand. In instances where your order contains multiple items, your order may arrive in more than one delivery. You will only be charged for a single delivery.

Please note: We are currently unable to deliver to PO Boxes or international addresses. Additional charges may apply for remote or hard-to-access areas. We will always contact you first if this applies.

Returns

At Rogue Home, we want every purchase to be perfect. If you have a change of mind, the product doesn't meet your expectations, or the product arrives damaged or faulty, we are happy to offer you returns for 14 days from receipt of the product to return the item(s) and receive a refund.

To lodge a change-of-mind return, please contact our Customer Service team at customer@roguehome.com.au within 14 days of receiving the product with your name and order number. Products must be in as-new condition and packaged securely in the original packaging, and posted to Rogue Home Returns, 13 Shiny Drive, Truganina VIC 3029. If you don't provide notice within this 14-day period, the goods will be treated as having been accepted by you.

Where the return is a result of an error on our part or due to a product fault, please contact us through our contact page within 14 days with your order number and photos of the issue. Our Customer Service team will assess the claim and, where approved, provide a prepaid return label and manage the return of the goods.

Please note: Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked service to ensure your return arrives safely.

This policy is subject to change without notice and is not a legally binding agreement.