Refund policy

Returns Policy

At Rogue Home, we want every purchase to be perfect. If you have a change of mind, the product doesn't meet your expectations, or the product arrives damaged or faulty, we are happy to offer you returns for 14 days from receipt of the product to return the item(s) and receive a refund.

To lodge a change-of-mind return, please contact our Customer Service team at customer@roguehome.com.au within 14 days of receiving the product with your name and order number. Products must be in as-new condition and packaged securely in the original packaging, and posted to Rogue Home Returns, 13 Shiny Drive, Truganina VIC 3029. If you don't provide notice within this 14-day period, the goods will be treated as having been accepted by you.

Where the return is a result of an error on our part or due to a product fault, please contact us through our contact page within 14 days with your order number and photos of the issue. Our Customer Service team will assess the claim and, where approved, provide a prepaid return label and manage the return of the goods.

Please note: Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked service to ensure your return arrives safely.

This policy is subject to change without notice and is not a legally binding agreement.